Refund Policies

Withdrawal credits or refunds will be handled as follows:

• Credits and refunds are applied to the next month's statement. That statement should contain a credit or negative amount for the amount refunded to the purchaser based on BYU IS policies found in Withdrawal from Course.
• If the purchaser feels there is an error on the statement, follow the procedures found in Disputing Charges below.
• If the account has been inactive for a period of three months and a credit still exists, BYU IS will send a refund check to the institution's address on file.