Policies

These policies and procedures shall control if there is a conflict, regardless of any language on documents, whether received or sent by the purchaser.

If the purchaser has not made payment for a specified period of time, BYU IS, at its discretion, will send out a notification letter putting the purchaser's account on probation.

If past-due balances are not resolved within 30 days, BYU Independent Study will no longer extend credit and may send the purchaser's account to a collection agency.

Courses will be billed according to the published catalog price. Note: BYU IS reserves the right to change the price without notice.

We currently accept the following:

• Credit card
• Check
• Wire transfer

Our current payment terms are net 30.

Purchasers who feel they were billed in error should fill out the Billing Dispute Form and email it by clicking on the email button.

This form contains all information necessary to allow BYU IS to review your dispute in a timely manner and make the necessary adjustments.

If BYU IS has not responded by the fifth business day, call us at 1-866-741-9144.

We currently bill monthly. All charges and credits from the prior month will be captured and included on the next month's statement.

Withdrawal credits or refunds will be handled as follows:

• Credits and refunds are applied to the next month's statement. That statement should contain a credit or negative amount for the amount refunded to the purchaser based on BYU IS policies found in Withdrawal from Course.
• If the purchaser feels there is an error on the statement, follow the procedures found in Disputing Charges below.
• If the account has been inactive for a period of three months and a credit still exists, BYU IS will send a refund check to the institution's address on file.

The educational institution responsible for the student can withdraw a student from a course.

BYU IS must receive a Withdrawal Request Form from an authorized individual.

Once completed, email, fax, or mail this form.

• Email by clicking on the “submit by email” button on the form
• Fax the form to 801-812-8208.
• Mail the form to:

BYU Independent Study
413 HCEB
Provo, UT 84602-0300 

As a P.O. customer, the organization will need to decide whether or not they allow retakes to be billed on their purchase orders.

If the organization does not allow for payment of retakes on purchase orders, then the student will need to call in and give a credit card number as payment in order to take retakes. In these cases, the student should call 1-800-914-8931.

All textbook requests are handled by the BYU Bookstore or an outside vendor of your choice. BYU IS is not responsible for facilitating the acquisition of course related textbooks, nor is the seller responsible for collecting and distributing textbook fees. To purchase textbooks from the BYU Bookstore, the purchaser should contact the Bookstore at 1-888-454-6884 or online at the Bookstore's website (opens in a new tab). Payments for materials purchased from the BYU Bookstore should be sent to BYU Bookstore, I.S.