These provisions apply to purchase order customers only.

General Provisions

It is the sole responsibility of the purchaser to understand and comply with the terms stated herein.

Noncompliance with the terms could result in delay of registration, reduction in withdrawal credits, interest charges, and/or other penalties and fines.

Purchaser agrees to pay all applicable taxes related to course registration or supplemental fees.

Purchase Order Requirements

To be valid, a purchase order must be signed by an authorized agent of purchaser. It must contain a maximum dollar amount and/or a purchase order expiration date as well as the billing address.

Regardless of the language specified on the purchase order, these policies and procedures will control whether there is any conflict between the purchase order and these policies and procedures as stated herein.

Brigham Young University Independent Study (BYU IS) reserves the right to reject purchase orders.

Course Registration

To register for courses an authorized agent of the institution funding the course must complete the Enrollment Form and then click on the “submit by email” button to submit it. If preferred, the form may be faxed or mailed.

  • E-mail by clicking on the “submit by email” button on the form
  • Scan the form and email it to ispo@byu.edu
  • Fax the form to 801-812-8208.
  • Mail the form to:

BYU Independent Study
413 HCEB
Provo, UT 84602-0300 

The customer number and the authorized signature are required fields on these forms. If these are not filled out, your P.O. will not be processed.

Allow 1–2 business days for processing. If you have not been contacted after that time, please call 866-741-9144 to talk to a Financial Support representative.

For online courses, direct your students to follow the link in their confirmation email and to take a few minutes to set up their account. They only have to set up the login one time, all courses they are registered in here after will be connected to their account.

A fee applies if you are ordering paper materials for an online course ($12 or $20 depending on the course). This is done by marking the check box on the enrollment form.

Course Transfers

The PO group no longer accepts transfers. Please refer to the withdrawal and enrollment forms, as the same function can be accomplished by using those methods.

Textbook Orders

All textbook requests are handled by the BYU Bookstore or an outside vendor of your choice. BYU IS is not responsible for facilitating the acquisition of course related textbooks, nor is the seller responsible for collecting and distributing textbook fees. To purchase textbooks from the BYU Bookstore, the purchaser should contact the Bookstore at 1-888-454-6884 or online at the Bookstore's website (opens in a new tab). Payments for materials purchased from the BYU Bookstore should be sent to BYU Bookstore, I.S. Department, Provo, UT 84602.

Resubmission of Assignments and Exams

As a P.O. customer, the organization will need to decide whether or not they allow retakes to be billed on their purchase orders.

If the organization does not allow for payment of retakes on purchase orders, then the student will need to call in and give a credit card number as payment in order to take retakes. In these cases, the student should call 1-800-914-8931.

If the organization allows retakes to be paid for through purchase orders, then we ask that one individual be designated to complete the Retake Request Form for the educational institution. This will assist us in our efforts to provide you with accurate billing. Note: When more than one person submits requests for retakes the school district could be charged twice for the resubmit fee.

To order resubmissions or retakes, a representative from the organization should complete the Retake Request Form and submit it via fax or e-mail.

For questions on resubmissions you may call 866-741-9144 or e-mail ispo@byu.edu. Please identify yourself as a P.O. customer when you call.

Withdrawal From Courses

The educational institution responsible for the student can withdraw a student from a course.

BYU IS must receive a Withdrawal Request Form from an authorized individual.

Once completed, email, fax, or mail this form.

  • Email by clicking on the “submit by email” button on the form
  • Fax the form to 801-812-8208.
  • Mail the form to:

BYU Independent Study
413 HCEB
Provo, UT 84602-0300 

Your request will be processed, with the refund based on the date we receive your request.

If the withdrawal is processed within 14 days of enrollment – Full Refund

If the withdrawal is processed 15 to 90 days after enrollment – refund credited to your account minus $30 student management fee.

If the withdrawal is processed 91 or more days after enrollment – No Refund

Once a final exam has been requested the course cannot be withdrawn.

Refund Policies

Withdrawal credits or refunds will be handled as follows:

  • Credits and refunds are applied to the next month's statement. That statement should contain a credit or negative amount for the amount refunded to the purchaser based on BYU IS policies found in Withdrawal from Course.
  • If the purchaser feels there is an error on the statement, follow the procedures found in Disputing Charges below.
  • If the account has been inactive for a period of three months and a credit still exists, BYU IS will send a refund check to the institution's address on file.
Billing Policies

We currently bill monthly. All charges and credits from the prior month will be captured and included on the next month's statement.

Disputing Charges

Purchasers who feel they were billed in error should fill out the Billing Dispute Form and email it by clicking on the email button.

This form contains all information necessary to allow BYU IS to review your dispute in a timely manner and make the necessary adjustments.

If BYU IS has not responded by the fifth business day, call us at 1-866-741-9144.

Payment Terms

We currently accept the following:

  • Credit card
  • Check
  • Wire transfer

Our current payment terms are net 30.

Course and Fee Pricing

Courses will be billed according to the published catalog price. Note: BYU IS reserves the right to change the price without notice.

Credit Declination Policy

If the purchaser has not made payment for a specified period of time, BYU IS, at its discretion, will send out a notification letter putting the purchaser's account on probation.

If past-due balances are not resolved within 30 days, BYU Independent Study will no longer extend credit and may send the purchaser's account to a collection agency.

Other

These policies and procedures shall control if there is a conflict, regardless of any language on documents, whether received or sent by the purchaser.

BYU IS does not warrant the effectiveness or operation of the educational services contemplated in these policies and procedures. All students, purchasers, P.O. customers, and/or organizations agree and understand that BYU IS shall have no liability herein, including to any end user. BYU IS specifically disclaims all representations and warranties, whether express or implied, including but not limited to any implied warranties of merchantability and fitness for a particular purpose, or any other warranty. In no event shall BYU IS be liable to any party for indirect, incidental, consequential, or exemplary damages.

All purchasers, P.O. customers, and/or organizations acknowledge that student educational records are protected by the Family Educational Rights and Privacy Act (FERPA), and that generally student permission must be obtained before releasing specific student information to anyone other than the student or BYU.